Smartstrand Carpet Complaint

Smartstrand Carpet Complaint

Dear Alan

I am hoping you can offer some advice. We purchased Mohawk Smartstrand carpet for the master bedroom of a “seasonal” residence. Two adults and no pets inhabit the residence for approximately 5 months of the year.

The condo is in Florida. The carpet was purchased 8/2013. The carpet is showing excessive wear patterns anywhere we have to walk on and the carpet looks “matted” and frayed. Mohawk denied our claim because we didn’t have the carpet cleaned after 18 months. We pointed out that we had not been living in the residence for a total of 18 months. The store we purchased from in Naples, Florida asked us to have it cleaned and recommended a carpet cleaning company. Now after the cleaning, the carpet fibers look worse and the carpet looks dirty. The carpet cleaner also noted the wear patterns were not improved by the cleaning.

Mohawk has been difficult to deal with and the dealer where we bought it is not standing behind their product. Is there any way to contact someone at Mohawk other than the usual customer service representatives, who might have some authority to help us? Do you have any suggestions or recommendations?

Thank you for any assistance,

Ron

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Hi Ron

Can you tell me the room measurements and the price you paid for the carpet only?  (Per square yard or by per square foot)

What type and density of padding was used? What was the total price for the whole job, carpet pad and installation?

Is this a beach house?

Alan

__________________

Dear Alan

Thank you for getting back to me. I’m so discouraged by this situation.

No, it’s a condo on the 5th floor of a 15 story building, not directly on any body of water. The pad used was 7/16”, 7lbs density. Currently the carpet retails for $5.49 a square foot. I measured the room myself; the main area is 14’ x 29’. There is a 4x 4 entry area leading into the large area. There is a 10’x 4’ hallway from the main area leading to a bathroom and a walk in closet along the hallway approx 13’ x 5’.

Ron

_________________

Hi Ron

Here is my opinion on the issue:

From your provided information, it appears from the amount you spent on carpet tells me that it is a good quality carpet (about $45 per sq yard) and the pad they used was of sufficient quality and density. The problems you are dealing with should not be happening to you. If a carpet shows major signs of wear and tear after just a few months, then there is something seriously wrong. I suspect there is a manufacturing defect of some kind. Your carpet dealer is your best bet for a solution to your problem.

A locally owned carpet dealer has some leverage with the carpet manufacturer in situations like this. Keep calling and asking for their help to resolve this. If you can’t get your carpet dealer to help you get your carpet inspected; get a valid claim filed with the carpet manufacturer, and/or get some sort of resolution, then you may want to consider filing a lawsuit in small claims court. (It’s not a fun thing to do and is often difficult to win).

Alan

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Dear Alan

Interesting update! The carpet dealer has now offered us a replacement allowance of $2,100 plus free labor if I purchase new carpet from them. I’m enjoying reading your website articles about how and where to purchase new carpet.

Many thanks for all your help and advice!

Ron

 

 

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Expert reveals secrets to buying new carpet like a pro!

The Best and Worst Places to Buy New Carpet

The Best & Worst Places to Buy New Carpet

 

© Alan Fletcher- Carpet Expert & Consumer Advocate. 

Are you wondering where to buy new carpet and flooring to truly get a fair and square deal? Do you want to know how to easily recognize a carpet scam! I’m Alan Fletcher, a 30-year Carpet expert and trusted consumer advocate. 

In this candid report I reveal the untold truth about:

  • Where and where NOT to buy carpet, 

  • How to choose new carpet wisely, 

  • How to negotiate a great deal on new carpet 

  • How to avoid making costly and common carpet buying mistakes!

  • And much more…

 

Below I reveal the most common retail outlets for “Where to Buy New Carpet and Flooring” and give you my unbiased and professional opinion about buying carpet or flooring materials from them. Learn which carpet retailers to avoid and where to find your best carpet deal!

 

#1 Locally-Owned “Family Run” Carpet Dealers 

 Score 5.0/5.0  , My #1 Favorite Choice

With a few remnants stood up along the back wall, some in-stock rolls of carpet on display, a neat and tidy showroom and a good selection of brand name carpet samples. These long-standing neighborhood flooring retailers buy first-quality carpet directly from the carpet manufacturer, provide excellent customer service, have fair & square pricing, have knowledgeable staff and provide qualified installers. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied. Over the past few years I have compiled my own “hand-picked” list of reputable locally-owned Carpet Dealers that I am proud to recommend to my readers. See who I recommend near you

 

 

#2 Nationally Advertised or BIG-BOX Carpet Retailers

Score 1.5/5.0

These corporately owned conglomerates blanket the airwaves with repetitive TV commercials, radio ads, billboards and bus stops! They have locations located all over the country. I think home improvement warehouses like Lowe’s and Home Depot fall into this category because they use private labels, they farm out their installations to other companies, they require payment upfront at the time of purchase, and they may even charge you a fee to come out and measure your home. Should you have a carpet problem, they may just tell you to contact the installation company or contact the carpet manufacturer directly. In many cases, if you have a problem, no one is willing to step up and accept responsibility for your problem or complaint and you could end up stuck with a carpet that you are unhappy with. Learn more: Should I Buy Carpet from Lowe’s, Home Depot, Empire Today or Costco?

#3  800- Carpet Wholesalers

  Score 2.5/5.0

These are carpet and flooring peddlers who will send you small carpet samples through the mail. They want you to buy their carpet virtually “sight unseen” (other than a small swatch) There are no refunds on discounted carpets so you really have to be fully aware of all the fine print. You can save money if you buy from a reputable carpet

  wholesaler as long as you know exactly what you are buying and fully understand how the entire carpet buying process works and what is expected of you, especially regarding the delivery of the carpet and what you are required to do if you need to return a roll of carpet. Some 1-800 carpet outlets stores are reputable and some are not. The burden of being knowledgeable about your purchase falls solely upon you.  See who I recommend near you

There are six more dealer types to learn about on my website…

Read my complete and FREE detailed report by clicking here

The Best & Worst Places to Buy New Carpet – http://www.Carpetprofessor.com

A Bad Carpet Buying Experience…

A Common Carpet Buying Nightmare…

“Unless you learn how to make wise and informed carpet choices this scenario could happen to you…”

After saving upyou have finally stashed away enough money to buy new carpet for your home! So you head over to a nearby carpet retailer and the salesperson helps you select the carpet of your dreams. After your new carpet is installed you are pleased with the way everything turned out, you love the color and how soft it feels underfoot.

You upload photos of your beautiful new carpet on your social media page and are looking forward to inviting your family over for the holidays! You recommend the carpet retailer to your friends and co-workers and post a positive review of your experience for the carpet retailer online.

Then a couple of years later you realize that your beautiful new carpet is starting to mat down and look ugly down the hallway and along your main traffic lanes. You try to spot clean these areas and vacuum the areas more often, but it doesn’t seem to help or make it look any better…

Finally as your carpet continues to mat down, you decide to call the carpet dealer to complain and they send someone out to take a look, they take pictures and ask you a lot of questions.

A few weeks later they call you to say your warranty claim for the carpet has been denied for one reason or another. Maybe it’s because there is no warranty coverage for “matting or crushing” of the carpet pile. Maybe it’s blamed on a bad installation job or maybe they blame you for not maintaining the carpet according to the manufacturer’s warranty requirements.

Regardless of their reason for denying your warranty claim, you now have to live with the carpet until you are able to save up enough money to replace it.

 

Don’t let this happen to you! 

Some carpets are designed to tolerate heavy foot traffic and some are not. A good carpet salesperson will make sure you choose a carpet that is capable of tolerating your level of foot traffic you have in your home. Some carpet salespeople are more concerned with “closing the deal” rather than making sure you choose a carpet that is designed meet your needs and goals.

Getting ready to buy new carpet? Here is what I suggest you do. Do your carpet homework… Read through my website and learn my helpful tips, tricks and insider secrets that will help you make wise carpet choices from start to finish. It all free! http://CarpetProfessor.com

Be sure you take my free Carpet Foot Traffic Test to see what grade or quality of carpet you need to meet your needs and goals.

Before you begin shopping for new carpet, visit my Preferred Carpet Dealer Directory to see who I recommend near you. Be sure to print out and use my free discount coupon and get up to $100 off your carpet purchase. Get several bids or estimates from other carpet retailers and be sure to ask for a detailed breakdown of all the charges and fees.

Feel free to email me any carpet questions you may have along your carpet buying journey. – Alan Fletcher aka The Carpet Professor.

#HowToBuyCarpet

The Carpet Professor

http://www.CarpetProfessor.com – Learn everything you need to know about buying new carpet wisely!

Best Carpet Cleaning Prices

How Much Does Carpet Cleaning Cost?

©Alan Fletcher – Carpet Expert and Consumer Advocate at AbcCarpets.com

  • When to have your Carpets Cleaned.
  • Finding a Reputable Carpet Cleaning Company.
  • Facts about Carpet Cleaning Prices.

A popular homeowner question is “How much will it cost to have my carpets cleaned?” If it’s been several years since your last professional carpet cleaning then your carpets are likely quite dirty, even though it may not appear dirty it may require some special “carpet cleaning” attention. 

The price you’ll pay for carpet cleaning depends on the age and condition of your carpet and the amount of time and effort and cleaning products it will take to do the job right.

Rule # 1

The dirtier your carpet is… the more it’s going to cost to have it cleaned.

Imagine not cleaning your stove top for a week, or a month or a year! How much more difficult would it be to clean it thoroughly?

The same goes for your carpet. If you haven’t your carpet cleaned in years, no matter who you call it’s going to take some extra time and effort to do the job properly.

 

Rule #2

Don’t expect miracle results from low-cost or discount carpet cleaning services.

If your carpets are in serious need of a thorough deep-cleaning, don’t go searching for a Carpet Cleaner Coupon that says “Two Rooms Cleaned for $29.99!” You won’t be happy with the results from a light surface cleaning.

Carpet Cleaners that advertise super cheap prices are notorious for luring you in with an amazing low price special and once they arrive, they surprise you with an estimate so high it will knock you off your feet! You don’t need this type of aggravation! But be prepared to pay a reasonable and fair price to have your carpets properly cleaned.

Carpet Cleaning Cost

The typical cost to clean your carpet will range from 15 cents to 45 cents per square foot.

Dirty carpets take longer and require more effort to clean. This means if you have your carpets professionally cleaned every 12 to 18 months like the carpet manufacturers suggest, then the cost to have your carpet cleaned should be on the low end of the pricing scale. 

But if you wait too long to have your carpets cleaned, then expect the price you are asked to pay to be on the higher end of the pricing scale. If you haven’t had your carpets professionally cleaned in 6 years, don’t be surprised when the estimate is twice or three times as much as you expect.

The fact is, all carpet cleaners must charge a reasonable price for their services or they won’t be able to stay in business. If it takes twice as long to thoroughly clean your carpet then expect the job to be priced accordingly.

One Room Cost Example:

A common bedroom size is 10’ X 14’ or 140 square feet. 

  • At 18 cents per square foot the cost for cleaning would be about $25.00 (Carpet doesn’t appear dirty)
  • At 28 cents per square foot the cost for cleaning would be about $40.00 (Carpet looks fairly dirty)
  • At 36 cents per square foot the cost for cleaning would be about $50.00 (Carpet is very dirty!)

Some Carpet Cleaning companies prefer to charge by the room or by the job. It still ends up being pretty close to the same price as it would be if calculated by the square foot, so if you know about how many square feet you need to have cleaned it will be easy for you to calculate an approximate cost. 

Whole House Carpet Cleaning Cost Example:

Most 3-bedroom ranch style homes are about 1000 square feet. 

  • At 18 cents per square foot – Total cost about $180.00 (Carpet doesn’t appear dirty)
  • At 28 cents per square foot – Total cost about $280.00 (Carpet looks fairly dirty)
  • At 36 cents per square foot – Total cost about $360.00 (Carpet is very dirty!)

  Please remember: It’ is NOT a scam for a professional carpet cleaner to charge you more to clean a very dirty carpet.

Proper Carpet Care and Maintenance

It’s up to you to make sure your carpet is maintained and cared for according to the carpet manufacturer’s guidelines. Failure to do so will void your carpet warranty and cause your carpet to wear out prematurely. Regular vacuuming and professional cleanings every 12 to 18 months is required and will allow your carpet to last as long as possible. Learn more How To Care For Your Carpet

Rule #3

Have your carpets cleaned before they start to look dirty.

Abrasion is what causes carpet to look ugly and worn out. If you wait too long between cleanings, your carpet can become permanently damaged. Dirt and grime can easily cause abrasive wear that cannot be undone. Once you reach this point there is nothing any carpet cleaner can do to restore the “like-new” appearance your carpet once had. Sure you can have your carpets cleaned, but you won’t be happy with the way your carpet looks when it’s done.

Rule #4

Make arrangements to have your carpets cleaned regularly

There are plenty of “poor quality” carpet cleaning companies that you need to avoid. So instead of clipping out a carpet cleaning coupon and rolling the dice hoping you get good service, visit Alan’s Best Carpet Cleaner Directory and see who I recommend near you. All the companies on my list are IICRC certified and personally hand-selected by me. They must pass my test before I will recommend them to you. Make an appointment and ask them about their Carpet Maintenance Plans.

What is a Carpet Maintenance Plan?

Offered only by professional carpet cleaning businesses, it’s a special price you can get for purchasing your future carpet cleanings in advance for a discounted price. Perhaps they might offer four carpet cleanings for the price of three or three carpet cleanings for the price of two. This can be a smart way to make sure your carpets cleaned on a regular and ongoing basis. 

I think it is a very smart move and you have the option of setting the date of cleaning whenever it is convenient for you. You will save money in the long run, your carpet will last years longer, your home will always look nice and be a healthier place to you and your family to live.

Carpet Cleaning Extras

Spills, spots and stains…

Some carpet stains need special treatment and require extra time, treatment and effort. You should expect pre-treatment of most spots and stains to be included as part of the basic price, but in some cases, especially with pet accidents or biological spills and stains there may be an extra charge.  It’s impossible to predict how much extra it might be without knowing the type of stain, size and disposition of the affected area. 

Carpet Damage, Restoration and Repairs

Carpet Cleaners may be able to repair or restore your damaged carpet. Carpet is often damaged from floods, accidents, burns or pets, but may be repairable or restored by a competent carpet Cleaning technician.

Some spots and stains are impossible to clean but other options may be available. In some cases, depending on the type of carpet you have, carpet dyeing may restore the color to a faded or bleached out area. Burns can be cut out and replaced with leftover carpet or by using the same carpet taken from a “less critical” area (like a closet).

Some carpets may need to be re-stretched or reinstalled. The cost for these extra services will depend on your situation. If the cost is too high or if the carpet is not repairable you will have to decide if it’s time to start thinking about buying new carpet.

Also: 

Before You Buy New Carpet Checklist – CarpetProfessor.com

Before You Buy New Carpet Checklist – CarpetProfessor.com

 

There are certain wise steps every homeowner should take in order to make sure the carpet you buy will meet your needs and goals and that you don’t make simple yet costly carpet buying mistakes.

The Carpet Professor (www.carpetprofessor.com) has published a free and useful list of The order of events you need to be aware of,  and what issues you need to look out for, in a handy and useful PDF file entitled: “Before You Buy New Carpet Checklist”.

Click the link below to learn secrets to how to buy carpet wisely, and what you need to do to make sure your carpet is selected wisely and installed properly and you have few problems along the way!

 

http://www.carpetprofessor.com/before_you_buy_new_carpet_checklist.htm

Expert reveals secrets to buying new carpet like a pro!

All About Carpet Durability and Foot Traffic for Your Home

How Long Will My Carpet Last? 

All about Carpet Durability, Carpet Cost and specifications

  • All About Carpet Durability and Foot Traffic for Your Home,

  • Carpet Cost, Carpet Durability,

  • How Long Does Carpet Last?

 

There are several carpet specifications that will help determine if a carpet can handle your level of foot traffic. The main factors most homeowners must consider are:

 

Carpet Fibers

There are several different types of carpet fibers to choose from. For example; Nylon is known as the most durable fiber available today and is also the most expensive to manufacture. But not all nylon fibers are created equal. Some are more durable than others and some nylon fibers are made softer than others due to the diameter or “denier” of the strand. The thinner the fiber strand the softer the carpet will feel. But does a softer feel make for a less durable carpet? I think so…

Tuft Twist

When groups of fiber strands are gathered together and twisted they form into “Tufts” These tufts are inserted into the carpet backing to create various styles of carpet. When the tufts are twisted together they use heat to “set” the tufts – similar to how women use a curling iron to curl their hair. The number of twists formed per lineal inch is how they determine the “Tuft Twist” rating. Most plush style carpets have a tuft twist rating of 4 to 6.

Frieze styles are known for having a tuft twist rating of 6 to 8. Generally speaking, the higher the tuft twist rating the longer your carpet will retain it’s “like new” appearance. This is because over time the tufts may begin to lose their twist or “blossom”, causing the carpet to gradually lose it’s like new appearance.. Some carpet fibers are able hold their “twist” better than others and this ability is known as being more “resilient” Nylon is the most resilient carpet fiber available today. Polyester is the least resilient carpet fiber.

Face-Weight

Carpet face-weight is the weight of the fiber that is used to manufacture the carpet pile. Face weights range from 20 ounces to 120 ounces and most residential carpets sold today are between 30 to 60 ounces. Generally speaking, the higher the face-weight, the more durable the carpet will be. But this does not always hold true. If the pile height is too tall, it may be more prone to matting and crushing.  Depending on your level of foot traffic, you may need to limit the pile height and increase the face weight. This is what we call the “Pile Density” rating.

Pile Height /Density Rating

Using a mathematical formula we can take the Pile height and pile face-weight to determine the Pile Density rating. Generally speaking, the higher the pile density the more durable a carpet will be. This holds true more often when the pile height is not too high as to limit the potential for matting and crushing of the pile.  Once the carpet tufts begin to fall over, crush and collapse the carpet will lose its like-new appearance. Some carpet fibers are more prone to matting and crushing than others. With nylon carpet, a good cleaning may help restore the tufts to their original upright position and allow your carpet to regain some or all of its like new appearance.   However, carpets made from other fibers may not yield the same favorable results. What is the best pile height and density rating for the carpet that will best serve your needs and goals? 

Read My Full Article Here

Expert reveals secrets to buying new carpet like a pro!

Carpet Styles – Popular Carpet Styles; Berber, Plush, Frieze…

Popular Carpet Styles; Berber, Plush, Frieze…

Choosing the right Carpet Style can be challenging. Here is a guide to help you sort it all out and allow you to make a wise and informed carpet selection. While Berber styles are popular, they are not always a good choice for those with active children or pets. Regardless of what carpet style you decide on, you must make sire to choose a grade that is capable of withstanding your level of foot traffic. I have created a Free Carpet Foot Traffic Test to help you determine what grade or quality  of carpet will be best for you.

Read Full Article