$199, $99, $39, $37 and now FREE Carpet Installation? I don’t like to mention names of business that I have a negative opinion of or complaint about, but homeowners out shopping for light bulbs, potting soil or hand tools at a big box home improvement warehouse might also notice a sign or banner offering free carpet installation.
Free carpet installation sure sounds like a great offer, but is it really free? Or are they just increasing the price of this item to give you a discount on that item. One thing I know for sure, carpet installers do not work for free.
Carpet installation at Lowe’s and Home Depot was once advertised on TV for $199 and then it dropped to $99. Then it went down to just $37! Now they are saying it’s free. Why do you suppose that is? How can they offer free carpet installation?
Big Sale On New Shoes!
The Left Shoe is Free!
You wouldn’t fall for a shoe sale like that would you? Big box stores want to entice you to buy carpet from them and it would seem that they are willing to give you a fantastic deal on carpet installation to do so. But is their offer for Free Carpet Installation really a good deal for you the consumer?
There are several very good reasons why they are giving away carpet installation for free. One reason is to limit their responsibility to you. When you have a complaint, they don’t have to help you. Why? They used to hire their own installers, but now they farm out your carpet installation to another company.
It may be because they have had so many carpet installation complaints posted on the internet from unsatisfied homeowners claiming poor carpet installation and workmanship. Now if you have a complaint they simply refer you to the installation company that did the work.
Another reason is to entice you to shop for carpet at their store. Every one likes the sound of getting something for free. But they have many requirements, limitations and exclusions attached to their offer of free carpet installation that are only revealed in detail if you read the fine print.
I did a simple search for Home Depot carpet installation complaints on the internet and it revealed plenty of horror stories from angry homeowners. Check it out for yourself if you are interested.
If you get free carpet installation and the installer does a lousy job, what recourse do you have?
Maybe they will try to fix it. Maybe they will say it’s a carpet defect. Maybe they will refund your money… But wait, if you didn’t pay anything for your carpet installation, what is their financial liability in the event they cannot satisfy you?
Big box retailers used to hire their own carpet installers. But they had a real hard time finding and keeping qualified installers. So they decided contract out all their carpet and flooring installations to various independently owned flooring installation service companies. Do they hire qualified installers?
This limits their liability since Home Depot and Lowe’s now have nothing to do with the carpet or flooring installers. When something goes wrong with your carpet installation, they simply refer you to the installation company that they contracted with to facilitate your install.
What is free carpet installation worth? Do you want to spend thousands on new carpet and then pay nothing for the most important aspect of the job? It doesn’t make much sense to me and I have been in the carpet business over 30 years. Any carpet you buy must be installed properly or it will wear out prematurely.
The Carpet Installation was free, what did you expect for nothing?
Let me ask you… Would you allow an auto repair shop to rebuild your engine for just the cost of the parts? The labor to rebuild and reinstall your engine is free. It sounds like a great deal right? But would you really feel safe taking a long road trip in that car, not knowing if it was rebuilt by a properly trained mechanic?
You see, if you buy carpet from a home improvement warehouse and you have a problem with your carpet, you have to contact the carpet manufacturer to seek a remedy. If you have a complaint about the carpet installation, you have to contact the installation company directly to have it fixed. You won’t know if the installer they send out is qualified to install your new carpet.
Home Improvement Warehouse Carpet Sales
Just because you paid your money to the big box retailer doesn’t mean they will be there to help you when you have a complaint. They tell you to contact the carpet manufacturer or the installation company to seek a remedy. They will say that since they did not manufacture nor install the carpet, you need to go through the appropriate channels to address your complaint.
What a sweet deal for the big box retailers! There is no risk for them. They collect all the money upfront, take their profit right off the top and never have to worry about dealing with homeowner complaints. They even use an independent company to do all their in-home measuring, and they charge you a fee for that.
It all depends on the meaning of the word ‘basic’
Let me also inform you that their free carpet installation for basic carpet installation is defined in a very narrow way. If your home requires anything beyond their definition of “basic” then you will be required to pay quite a bit extra for those services.
I get emails from unhappy homeowners that say the prices they charge for anything beyond their definition of a basic installation are incredibly high and can easily run into the hundreds.
“DO NOT FALL FOR THE CHEAP INSTALL PRICE AT HOME DEPOT! My estimate for installation after adding in all the ‘extra costs’ was over $1200! Of course I had already paid them for the $50 estimate…. wasted money.” Go elsewhere. J.D. Wilson
“I just had Home Depot give me a measure and quote for carpet. The basic installation is $99, then it is an additional $195 for tack strips, and an additional $85 because it is a mobile home. I’ve called other carpet installers and they charge less for padding ($3 vs. $5.65) and more for installation ($4/yard), and it will still cost me $250 less than at Home Depot!” B. Bennett
“I’m having problems right now in getting a straight quote from Home Depot. They want $30-$60 a room extra to move furniture when one room only has a shelf. Plus, they are telling me I have to go with a padding that is double the cost of what I see in store and somehow they found an extra 270 Sq Ft over my measurements! I know I’m not a pro but that is a 30% difference” S.J.
Thanks for reading. Visit my website to read all of my informative carpet articles and friendly carpet buying advice. Table of Contents
It’s hard to find an honest and reputable carpet store these days! That’s why I created my own special hand-picked list of locally-owned carpet and flooring stores. They give free estimates, offer fair prices, have knowledgeable staff, provide honest measuring and use qualified installers. Any recommended Carpet Stores Near Me?